We don’t brew

we gain

Conversion

money

Rate

Trust

We are working with:

→ ecommerce,

→ IT-products (Including high risk),

→ Worldwide B2B

Gainlab - Your Solution for Online Business

Looking for a reliable company to handle your online business objectives? Look no further than Gainlab! Our expert team has been creating, developing, implementing, generating, and achieving since 2019. Gainlab is your go-to source for all things related to Gainlab tech, support, retention and more.

We're confident in our ability to deliver results, which is why we offer a satisfaction guarantee and fast, efficient solutions. Gainlab specializes in handling, maintaining, and managing online projects. Our ready-made solutions include Online Customer Support 24/7, Customer Retention, Web-Design (including ads promo materials and turnkey branding), SEO, Development, and Management of online projects.

At Gainlab, our top priority is ensuring our customers are satisfied. Trust us to help you achieve your online business goals with ease. Choose Gainlab company for expert support and reliable solutions today.

WHAT IS RETENTION?

MESSENGERS

calls

sms

PROCESS AUTOMATION

PUSH

VIP

Email marketing is a powerful customer engagement tool that is often underestimated. Why? There are quite a lot of nuances and subtleties, but if used correctly, you cover an unlimited number of customers and have a lot of automation tools. Our marketers set up templates for building interaction chains, with the help of which this communication channel shows a significant increase in customer involvement in the product.

MESSENGERS

Due to the constant contact between the messenger and the person, this channel of interaction is an indispensable tool for retention direction. Working with messengers shows a good reactivation rate and allows you to reactivate the oldest clients.

CALLS

Calling the customer base is a rather important element of the work of the Retention direction, which certainly increases the final result. It is especially important to fix the customer lifecycle and constantly keep it up to date. Over the course of our work, we have identified a trend that a certain part of customers communicate with the product exclusively by phone. Moreover, some of them are returned only after repeated calls.

SMS

One of the most effective communication channels. It's always on time and never gets lost in spam. We know when, how and what to write to clients to get the maximum response.

PROCESS AUTOMATION

We strongly recommend that clients implement automation as soon as possible - this is guaranteed to lead to results, reducing the risks and errors of the human resource.

Push

Push notifications are like promoters. You are calmly walking down the street and suddenly promoters run up and persuade you to take flyers.You take, but do not read, and throw it into the nearest trash can. The same with push. You are reading an article and suddenly a notification arrives with a promotional code for free delivery of products. Then one more thing - about participation in the draw. Then there is a discount on all fruits. Notifications can appear on the screen at any time.If there are too many of them, then the reaction is either not to read or turn off. We know how to feel customers and know when and what is best to offer them a “meal”.

Vip

A tool that brings from 60% of the income of projects. Fast, clear and, most importantly, unmistakable - this tool only works like this. Large customers will become yours using a special approach that goes beyond the template. We can not only increase the loyalty of big players, but also create a VIP -segment of potential VIP-players.

WHY DO YOU NEED IT?

Reactivation of old users/clients

Automation of customer interaction processes

Exclusive work with VIP clients

Increasing the percentage of repeated purchases/deposits

OUR CASES

IMPLEMENTATION

RESULT

Implementation

We prepared a bonus grid for reactivating customers using telephony, approved segments for reactivation. Additionally, we conducted an audit in the support and retention areas, made suggestions to improve the project’s interactives, developed an internal loyalty program, made a plan for VIP retention, email campaigns, including email design and copyright for top geos, the registration and deposits funnel

RESULT

The introduction of a loyalty program and telephony setup helped increase the retention rate of players by 1.6 times,than 10,000 customers Thanks to funnel optimization, the conversion increased by 47%

IMPLEMENTATION

We compiled a complete program of communication channels for user retention and adapted the site for different geos according to the preferences of the players. We have introduced new promotions and competitions for players who bet on live and slots. We developed a program for processing the VIP segment and a plan for obtaining large clients from the asset.

RESULT

Added 4 additional communication channels, which reduced the inactive rate by 43%/month Increased the session time of players on the site by 22% The frequency of deposits in the VIP segment doubled/month

IMPLEMENTATION

Implementation of Retention direction and turnkey product operation. A multilingual automated email chain was developed taking into account different customer lifecycle scenarios. At the same time, we launched work through messengers in a semi-automatic mode. Particular attention was paid to the VIP-segment of players, since at the time of the start of the partnership, the product had a pool of players. Introduced more than 6 automated bonuses since then. description of the logic of work and taking into account risk management. Development, launch and maintenance of promotional campaigns from July 2019 to August 2020 inclusive.

RESULT

Analyzing specifically the retention activity, the monthly conversion rate was kept in the range of 30-40%. A geometric jump in user activity occurred from January to May 2020. The situation with the emergence of COVID-19 during this period of time had a positive impact on activity, which we successfully took advantage of by conducting active promotional activities,mass mailings of the user base and personal work with VIP clients. Additionally, as a result - the return of more than 40% of VIP players from the client base

Thank you for your interest

We will be glad to cooperate with you

Any questions?

[email protected]

t.me/eeniemo →

Gainlab - IT Services for Your Business

Gainlab has been providing IT services since 2019 in the areas of technical, operational, and marketing support for your business. Our solutions include Online Customer Support 24/7 (online chat widget), Customer Retention (email, sms, messengers, push notifications, calls, turnkey automation, VIP retention), Web-Design (design, redesign, UI/UX, ads promo materials, turnkey branding), SEO optimization, Development (CMS, WL Platforms) and Management of online projects.

We also offer auditing of your advertising traffic (checking traffic for fraud, development, and maintenance of monthly reports on traffic quality, details of quality check). At Gainlab, we create, develop, implement, generate, and achieve. Your challenge = our implementation. We are not afraid to guarantee the outcome and offer fast and efficient solutions. There is nothing more important to us than satisfied customers.